Privacy Policy

Last Updated: 18/03/2025

Welcome to Cherubs Childrenswear! By using our website and purchasing from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

• By accessing or using our website, you confirm that you are at least 18 years old or have parental permission to use this site.
• We reserve the right to modify, suspend, or discontinue any part of our website at any time without prior notice.
• Your continued use of our website after any changes means you accept those changes.

2. Products & Pricing

• All product descriptions, images, and prices are subject to change at any time.
• We strive for accuracy, but we do not guarantee that product descriptions or pricing are error-free. If we discover an error, we reserve the right to cancel or correct the order.
• Prices listed are in british pounds and include applicable taxes unless otherwise stated.

3. Orders & Payments

• By placing an order, you agree to provide accurate billing and shipping information.
• Orders are subject to availability. If an item is out of stock after purchase, we will notify you and issue a refund.
• We reserve the right to refuse or cancel any order, including those suspected of fraud.

4. Shipping & Delivery

• Shipping times and costs vary based on your location. Estimated delivery times are provided at checkout.
• We are not responsible for delays caused by carriers or customs.
• Once your order is shipped, you will receive a tracking number. Please ensure your shipping address is correct, as we are not responsible for undeliverable packages due to incorrect information.

5. Returns & Exchanges

• We offer a 30-day return policy for eligible items. Items must be unused, unwashed, and in their original packaging.
• Some products, including underwear, swimwear, and final sale items, are non-returnable unless defective.
• Refunds are processed within 5-7 business days after receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.
• Please see our Return Policy for full details.

6. Intellectual Property

• All content on this website, including text, images, logos, and designs, is owned by Cherubs Childrenswear or licensed to us.
• You may not copy, distribute, or use any content without our written permission.

7. User Conduct

By using our site, you agree not to:

• Use our site for unlawful purposes.
• Submit false or misleading information.
• Distribute viruses, spam, or any harmful code.
• Attempt to interfere with the security of our website.

8. Limitation of Liability

• We do our best to ensure a smooth shopping experience, but we are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
• We are not liable for any loss due to circumstances beyond our control, including shipping delays, third-party failures, or system errors.

9. Privacy Policy

• We respect your privacy and handle your personal information securely. Please review our Privacy Policy to learn more about how we collect and use your data.

10. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be handled in the courts of our local jurisdiction.